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Cookies are small text files that are stored by the browser (for example, Google Chrome or Safari) on your computer, tablet or mobile phone, but only if you agree to them.
Cookies help us to distinguish you from other users of our website. They tell us about how you are using our site, so that we can remember your choices and improve your online experience with us.
A visit to a page on our website may generate the following types of cookie:
These cookies are used to provide you with an excellent online experience. Without these cookies, you may struggle to use the website. The information collected is anonymous. Examples include:
Our live chat service collects anonymous data about how you’re using and accessing the site (such as what page on the website you’re currently viewing and details on what hardware, software and browser you’re using). We use this information to support us in answering your query.
We use software provided by other organisations (e.g. Google Analytics) to collect data on how you use our website. This information helps us to make improvements to the website and identify when errors have occurred.
These cookies collect anonymous information such as what pages you have viewed, what content and functionality you have interacted with, the date and time you visited the site, and what hardware, software and browser you use.
These cookies also collect personally identifiable information that you provide to us via forms (such as your name, address, phone number and email address). This information is used to support us in troubleshooting issues that may have impacted your online experience.
We work with third-parties such as Google and Bing to provide targeted adverts. The use of these tools can tell us when you visited our website, the pages that you visited and the links you followed. This information will be used to make advertising more relevant to your interests.
We also set cookies when you click on a link in one of our emails. These cookies enable personalisation of marketing materials to help us send relevant communications to registered visitors.
On some pages of our website, other organisations may also set their own cookies. Our website cannot access these cookies. For example, on product pages you can share via Facebook, Twitter or Pinterest. The organisation that has created the button will record that you have done this.
Most modern browsers will allow you to see what cookies you’ve got and delete these on an individual basis, block third party cookies, block cookies from sites, block all cookies and delete all cookies. Please note, if you choose to block all cookies from our website, some functionality may not work.
The following links provide further detail on how to manage your cookie settings:
We use the following analytics providers and you can opt out of their cookies by clicking on the following links:
You can turn off cookies generated by advertisers by going to the Your Online Choices site.
If you would like to contact us about cookies, please email:
Last updated: 20th May 2019